Frequently Asked Questions
Pickup & Delivery
What locations do you service?
Currently we are servicing Joplin and Springfield Missouri and surrounding areas as well as Bentonville, AR and surrounding areas. If we are not currently servicing your area and would like us to, reach out and when there is enough demand we will be adding routes as needed
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.
Is there a minimum order?
There is no delivery charge for Joplin an surrounding areas. Regrettably due to the high fuel prices we have been forced to implement a $45.00 minimum order for pickup and delivery to our Springfield and Bentonville roues.
When will my order be returned?
Your clothes will be returned the next day. We have the flexibility of choosing a later delivery day if that is more convenient for you.
How do I schedule an order online?
It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services.
Can I make a special request on how I want my laundry done?
Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items.
Is there a contract or long term commitment?
No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
Like most online ordering you will be asked to input your credit card when you place the order. Your card will not be charged until your laundry is weighed and finished.
What do I put my laundry in?
We recommend that you put your laundry in a laundry bag or trash bag and make sure that it is closed properly so that nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.